FullTilt Makes the World Right Again

Karaoke attempted to play the FTOPS Warm Up event this past Sunday but could not get into the Full Tilt server until he had been blinded out of the tournament (in about 18500th position of the 43,000 that had signed up). Seating took about 15 minutes to complete (before the tourney actually started) with Karaoke attempting to log in about 5 minutes into the beginning of the seating time. For the next 90 or so minutes he repeatedly attempted to log in - only to go through cycles of "connected", "trying again", "connected", "trying again".

On Monday he fired off an email to Full Tilt support letting them know of the problems he had the day before. He was quite polite (no, really, polite - actually only requesting "at least a partial refund" of the 1100 FullTilt points he had used to sign up for the tourney).

Yesterday he received a response in which Full Tilt acknowledged "unexpected connection and lag issues for some players" on Nov. 1. Their review of his account showed "you were affected by the connection and lag issues." They then credited his account with 5.50 T$ (Tourney Dollars) - the full value equivalent of 1100 FTP (FullTilt Points). That's probably a wee bit nicer than giving back the actual FTPs.

FullTilt makes good on tech issues from their end and makes the world right again. The CPL thanks and congratulates Full Tilt Poker for doing the right thing.